Between these two solutions, your answer is below, and if not, we encourage you to please consult with our Microsoft IT consultants. The Second solution regards if the folder is available to be seen as default in address books. You can find more about creating Outlook address books on the following link. Then you need to follow the guide below to resolve this issue.īelow, we cover two solutions, one to ensure the contact folder is marked as an outlook address book. If you do not have your contacts listed here, they are found under contacts listed under the contacts section of Outlook. For example, when you open a new e-mail in Outlook and click the “To:” button, it brings up the address book.

After the changes, your contacts may not show up in your Outlook e-mail address book when you try to send an e-mail. If you upgraded to a new version of Outlook on a new or existing computer, this could occur. Typically, Outlook contacts are not lost but misplaced when installing Outlook or upgrading to a new operating system. If this blog helps you, we encourage you to share it with your friends, family and social network on Facebook, Linked, etc. Below your will read about the solution, followed by a how-to instructional guide that will solve this problem. If you need some help finding or looking on how to Fix E-mail Contacts missing or not showing up in Outlook Address Book, then you just lucked out. Each time Send/Receive is pressed, your global address book will be updated.Fix E-mail Contacts missing or not showing up in Outlook Address Book Outlook 20 does not use Exchanged Cached mode and connects to the Global Address Book (GAL) via LDAP connection.

Outlook Global Address Book is now up-to-date.

In the Offline Address Book dialog box, click on the Download changes since last Send/Receive check box if it has not been checked.

Click File tab, click on Account Settings, then click Download Address Book.

(images may vary depending on device being used) For assistance, please visit the documents to turn on or off Cached Exchange Mode for the following models: Outlook 2010, and Outlook 20.

Note: You may need to turn off Cached Exchange Mode for GAL entries to show up correctly.

A single occurrence of mail being sent back to the sender may be fixed as well.īelow are the following steps to update your Global Address Book. These discrepancies may be fixed by synchronizing Outlook (cached) address book with the Global Address book. Outlook 20/2016 may not be automatically receiving updates while your computer is running. If this occurs, you may discover non-existent and/or incorrect entries that may be missing.

In Office 365, there will be changes within the main Global Address Book (GAL).

Outlook mac global address list